1. COURSE OBJECTIVES
The course is designed for companies in the hospitality industry. The course provides for learners with the basic hotel operation management knowledge and skills applied in hospitality business.
2. COURSE CONTENTS
|
No. |
Contents |
Time Allocation |
Contribution to CLO |
|||
|
Hour(s) on the class |
Essays, exercise, Assignments… (3) |
Self-study with teacher’s tutorials (4) |
||||
|
Lecture (1) |
Practice, Seminar… (2) |
|||||
|
1 |
Overview of Hotel Industry |
2 |
1 |
1 |
5 |
1,2,3,4,5,6,7 |
|
2 |
The Guest Service Imperative |
2 |
1 |
1 |
5 |
1,2,3,5,6,7 |
|
3 |
The Hotel General Manager |
2 |
1 |
1 |
5 |
1,3,4,6,7 |
|
4 |
General Manager are Leaders |
2 |
1 |
1 |
5 |
1,2,4,5,6,7 |
|
5 |
Human Resources |
2 |
1 |
2 |
5 |
1,2,3,4,5,6,7 |
|
6 |
Accounting |
2 |
1 |
1 |
5 |
3,4,5,6,7 |
|
7 |
Revenue Management |
2 |
1 |
2 |
5 |
3,4,5,6,7 |
|
8 |
Sales and Marketing |
2 |
1 |
2 |
6 |
1,2,3,4,5,6,7 |
|
9 |
The Front Office |
2 |
1 |
1 |
6 |
1,2,3,5,6,7 |
|
10 |
Housekeeping |
2 |
1 |
1 |
6 |
1,2,4,5,6,7 |
|
11 |
Food and Beverage |
2 |
1 |
1 |
6 |
3,4,5,6,7 |
|
12 |
Property Operation and Maintenance |
2 |
1 |
2 |
6 |
1,3,4,5,6,7 |
|
13 |
Personal Safety and Property Security |
2 |
1 |
2 |
6 |
1,2,3,4,6,7 |
|
14 |
Franchise Agreements and Management Contracts |
2 |
1 |
2 |
6 |
1,2,3,4,5,6,7 |
|
15 |
Managing in the Global Hotel Industry |
2 |
1 |
2.5 |
5.5 |
1,2,3,4,5,6,7 |
|
Total (hour) |
30 |
15 |
22.5 |
82.5 |
||
3. COURSE ASSESSMENT
– Score ladder: 10
– Type of assessment
|
Form |
Content |
Criteria |
CLO |
Proportion |
|
|
Formative |
Attendance |
|
The number of attendances and participation in lesson Bonus points for student’s contribution in class activities and discussions: maximum 2 points added to midterm/final exam. |
1,2,3,4 |
10% |
|
Quiz, midterm test |
|
Quick test, 30 minutes |
5,6,7,8 |
20% |
|
|
Report |
|
Group assignment |
|
20% |
|
|
Summative |
Final test |
– All chapter |
MCQ + writing (60 mins) |
1, 4,5,7 |
50% |
|
|
|
|
Total: |
100% |
|